Cancellation policy

Effective Date: 1 December 2024

Thank you for choosing ALTER Infusions. This Cancellation Policy outlines our procedures and guidelines regarding cancellations of services made through our website.

1. Cancellation Procedure

• Requests: Cancellation requests must be submitted through ALTER Infusion'

  s official channels, which may include contacting our customer service team via email or phone. We do not accept cancellations through social media channels or third-party platforms.

• Timely Notice: Please provide sufficient notice for cancellations. The required notice period and any applicable fees may vary depending on the type of service booked. Refer to the specific terms provided at the time of booking placed.

2. Refund Policy

• Refunds: Depending on the circumstances and the terms of your booking, refunds may be issued following a cancellation. Refunds will be processed using the original method of payment unless otherwise specified.

• Non-Refundable Deposits: Please note that certain services or orders may require non-refundable deposits or payments, which will be clearly communicated to you at the time of booking.

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3. Changes to Bookings

• Modification: If you wish to modify your booking rather than cancel it, please contact us as soon as possible. We will do our best to accommodate your request, subject to availability and any applicable terms.

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4. Exceptions

• Force Majeure: In case of unforeseen circumstances beyond our control, such as natural disasters or other emergencies, ALTER Infusions reserves the right to modify or cancel services as necessary. We will

communicate any such changes to affected clients/patients promptly.

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5. Contact Us
If you have any questions about this cancellation policy, please contact us at:

Email: info@alterinfusions.com

Phone: 0489 916 216

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